Retail Executive

JAN-FEB 2018

Retail Executive is the trusted advisor to top retail executives from the industry’s most profitable retailers. We help retail executives succeed in their job role and grow their business via exclusive, actionable, peer-driven content.

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12 The List 10 By The Numbers Contents 4 Welcome to Retail Executive @RetailMag w w w. Re t a i l E xe c u t i v e . c o m Insights: JA N UA R Y / F E B R UA R Y 2 0 1 8 V O L . 2 2 N O. 1 14 Cover Story: BARNES & NOBLE LP industry luminary Rosamaria Sostilio, VP LP at Barnes & Noble, explains why loss prevention has changed drastically over the years and what retail executives need to do now to protect their assets. RETAIL EXECUTIVE (ISSN: 2380-8071) Vol. 22, No. 1. This magazine is published six times per year (with issues of January/February, March/April, May/June, July/August, September/October, and November/December by Jameson Publishing, Inc. at Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510-4672. Phone (814) 897-9000, Fax (814) 899-5587. Periodical postage paid at Erie, PA 16510-4672 and additional entry offices. Copyright 2017 by Peterson Partnership. All rights reserved. Printed in the USA. SUBSCRIPTION RATES For qualified readers in the U.S. and Canada: $0. For nonqualified readers in the U.S. and all other countries: $197 for one year. POSTMASTER: Send address corrections (Form 3579) to Retail Executive, Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510-4672. 26 TECHNOLOGY The Prospects For Blockchain Adoption In Retail 5 Contributor Bios 6 Viewpoint 8 Editorial Advisory Board/ Ask The Board Columns: 32 OPERATIONS Why Self-Actualization Is The Future Of Retail 30 INNOVATION Data In Omni-Channel Retailing Is About Art, Not Science 28 INNOVATION Retail Robots: The Next Frontier 18 The Future Is Facial Recognition Once privacy and security concerns and kinks in the technology are overcome, facial recognition tech- nology will change retail, according to Kesha Williams of Chick-fil-A. 24 Retail Technology: Where Are Investments Going? Omni-channel and personalization are driving new investments both in the store and the supply chain. Follow Us: RETAILEXECUTIVE.COM JANUARY/FEBRUARY 2018 34 OPERATIONS Do You Know Your Cyberattack Response Plan? 36 CUSTOMER ENGAGEMENT The Fullfillment Center Next Door 38 CUSTOMER ENGAGEMENT Building Authentic, Long-Term Customer Relationships 42 LEADERSHIP LESSONS Two Habits Your Customers Want You to Give Up 40 DEEP DIVE 5 Recommendations For Incorporating AI Into The Business

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