Retail Executive

JAN-FEB 2018

Retail Executive is the trusted advisor to top retail executives from the industry’s most profitable retailers. We help retail executives succeed in their job role and grow their business via exclusive, actionable, peer-driven content.

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Please tell us a little about how you are currently working to improve "Fill Rate Performance" with your trading partners. (Check all that apply.) What do you see as the biggest challenges you face to improving your "Fill Rate Performance" with your retailers? Please rate the importance of each of the following activities you may be using to improve "Fill Rate Performance." What Stands in the Way of "Fill Rate Performance" Improvement? Increase Supplier Attention / Effort Increase Merchant Attention / Effort Provide a Forecast Improve Quality of Forecast 0% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Reduce Changes Made to P.O. Increase Ship Windows Increase Compliance Requirements Around Fill Rates Extend PO Lead Times N/A For Some For Most For All RETAILERS SAID: N/A For Some For Most For All SUPPLIERS SAID: RETAILERS SAID ▶ It's usually whack-a-mole. We will see improvements with some vendors, but there are inevitable issues that affect others so net we tend to stay about the same. ▶ Still lots to learn on the forecast side. Just starting to use planned order forecast. Not a lot of accuracy measuring yet. SUPPLIERS SAID ▶ Until we can find a way to properly communicate with retailers and adjust quantities accordingly (in a very timely manner), we will not be able to improve this met- ric. Retailers seem to be developing more stringent and, quite honestly, very impossible, rules and stipulations, and we wind up getting caught up in a "technicality" and are charged anyway, with no way of waiving or ex- empting or disputing. ▶ It is a challenge for us as vendors when we have facto- ries that do not deliver full quantities and deliver late. Have it on their scorecards Have it as part of compliance requirements Making it a focus effort in discussions/meetings By working to reduce forecast volatility 0% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% N/A For Some For Most For All RETAILERS SAID RETAILEXECUTIVE.COM JANUARY/FEBRUARY 2018 11

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