Retail Executive

NOV/DEC 2017

Retail Executive is the trusted advisor to top retail executives from the industry’s most profitable retailers. We help retail executives succeed in their job role and grow their business via exclusive, actionable, peer-driven content.

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ers and brands will need to work closely together to offer a tru- ly great global customer experience. More and more customers from Singapore to San Francisco are expecting to have similar service levels, such as two-day shipping and familiar products, but geographic regions have different readiness levels and in- frastructure to support those expectations. "The balance then ply chain vendors. "We will work with a subset of vendors who are representative of the broader base, so we can run a pilot," she says. "Those pilots may involve new forecasting approaches, dif- ferent tools to understand performance, and so on. And we use that subset as a representative of the broader base. We're con- stantly hypothesizing and testing different approaches — for ex- ample, approaches for a soft line vendor versus a hard line vendor. Throughout the pilot process, we make adjustments to ensure that the solution can scale once it's launched. When we launch new supply chain capabilities, we start with a press release and work backward by articulating the unique experience we want to deliver for the customer." B A L A N C I N G T H E G L O B A L & L O C A L S U P P LY C H A I N DePree uses various principles and methodologies in her role to impact Amazon's complex global supply chain. Indeed, she states that while there are global flows occurring today, most cus- tomer-facing supply chains are still regional. Customers' expectations for global shopping in the future will re- quire an influx of global logistics op- tions at a speed and ease that aren't available today. At the same time, retail- IT COSTS YOU NOTHING, JUST LIKE OUR SOLUTIONS Our enterprise-level vendor performance and compliance SAAS solutions are proven to improve supply chain performance. Email your request now for a complimentary, no-obligation Opportunity Assessment to: Automation Chargeback Creation & Notification Collaboration Vendor Portals & Scorecards Intelligence PO Lifecycle & Fill Rate Visibility RILA Supply Chain 2018 @ Booth 708 Our working backwards documents act as actual press releases — we literally write the title as it should appear in a newspaper of record. Alexis DePree, VP Global Supply Chain, Customer Fulfillment, Amazon RETAILEXECUTIVE.COM NOVEMBER/DECEMBER 2017 15

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