Retail Executive

SEP-OCT 2017

Retail Executive is the trusted advisor to top retail executives from the industry’s most profitable retailers. We help retail executives succeed in their job role and grow their business via exclusive, actionable, peer-driven content.

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11 The List 10 By The Numbers Contents 4 Welcome to Retail Executive @RetailMag w w w. Re t a i l E xe c u t i v e . c o m Insights: S E P T E M B E R / O C T O B E R 2 0 1 7 V O L . 2 1 N O. 5 12 Cover Story: HUDSON'S BAY CO. Erik Caldwell, SVP of supply chain and digital operations at Hudson's Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word. RETAIL EXECUTIVE (ISSN: 1553-5894) Vol. 21, No. 5. This magazine is published six times per year (with issues of January/February, March/April, May/June, July/August, September/October, and November/December by Jameson Publishing, Inc. at Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510-4672. Phone (814) 897-9000, Fax (814) 899-5587. Periodical postage paid at Erie, PA 16510-4672 and additional entry offices. Copyright 2017 by Peterson Partnership. All rights reserved. Printed in the USA. SUBSCRIPTION RATES For qualified readers in the U.S. and Canada: $0. For nonqualified readers in the U.S. and all other countries: $197 for one year. POSTMASTER: Send address corrections (Form 3579) to Retail Executive, Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510-4672. 24 TECHNOLOGY Taking The Guesswork Out Of Payment Security 5 Contributor Bios 6 Viewpoint 8 Editorial Advisory Board/ Ask The Board Columns: 30 INNOVATION The Next Wave Of Automation 28 OPERATIONS 5 Ways To Bolster Your Team's Professional Development 26 OPERATIONS The Great Retail Bifurcation 18 Retail According To Uri Minkoff In a one-on-one Q&A with Rebecca Minkoff 's CEO and cofounder, Uri Minkoff, it's clear why he is a highly sought-after luminary on the nexus between fashion, retail, and emerging technologies. 22 Omni-Channel In 2017: From Measurement To Action Digital influence, store-level insights, organization, and scale and automation will drive offline/online success this year. Follow Us: RETAILEXECUTIVE.COM SEPTEMBER/OCTOBER 2017 32 INNOVATION Immersive Brands: The Highest Level Of Brand Equity 36 CUSTOMER ENGAGEMENT Pandora Courts Retailers With Data Points 38 CUSTOMER ENGAGEMENT Chatbots: 7 Ways To Ensure Success 42 LEADERSHIP LESSONS Disrupt Or Be Disrupted: Leadership In The Digital Age 40 DEEP DIVE The Truth About The Border Adjustment Tax

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