Retail Executive

SEP-OCT 2017

Retail Executive is the trusted advisor to top retail executives from the industry’s most profitable retailers. We help retail executives succeed in their job role and grow their business via exclusive, actionable, peer-driven content.

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Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Galeria Kaufhof — the largest department store group in Germany — and Belgium's only department store group, ou wouldn't expect a retail executive with degrees from both West Point and MIT and who is a former Army cavalry officer to boot to sweat much of any- thing. So, when I asked Erik Caldwell, SVP of supply chain and digital operations at Hudson's Bay Company (HBC), what keeps him up at night with regard to his job role, I was intrigued by his thought- ful yet emphatic response: "Ensuring our supply chain can handle our company's future growth. Nothing else matters if we miss that mark." Indeed, modern retail supply chains need real-time data about capacity, availability, and scheduling to accel- erate performance and, in turn, scale accordingly. Rest assured, under Caldwell's direction, HBC's supply chain is in good shape. With 10 DCs in North America and seven in Europe, HBC occupies more than 6 million square feet of distribution center space. The company relies largely on automation to fulfill orders from its leading banners across North America and Europe, including Hudson's The Modern Supply Chain: EXTRAORDINARY Is The New Ordinary E R I N H A R R I S Editor in Chief @ErinOnRetail Y Erik Caldwell, SVP of supply chain and digital operations at Hudson's Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word. Our supply chain feels its super power is invisibility — if we do our job right, no one will know we're there, and that's just what we want. EXCLUSIVE RETAIL FEATURE Executive By E. Harris THE MODERN SUPPLY CHAIN: EXTRAORDINARY IS THE NEW ORDINARY RETAILEXECUTIVE.COM SEPTEMBER/OCTOBER 2017 12

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